Shipping and Return Policy
Welcome to Projectwaala! We appreciate your trust in our platform and want to ensure that your shopping experience is seamless and enjoyable. Please take a moment to review our Shipping and Return Policy.
Shipping Policy
Processing Time
Orders are processed within 1-2 business days after payment confirmation. We strive to dispatch your order as quickly as possible to ensure timely delivery.
Shipping Rates
Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before completing your purchase.
Shipping Methods
We offer a variety of shipping methods to cater to your needs. Options may include standard shipping, expedited shipping, and express shipping. The estimated delivery time will depend on the shipping method selected.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment through our website to stay updated on its status.
Return Policy
We understand that sometimes a product may not meet your expectations, and we are here to help with our hassle-free return policy.
Eligibility
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
If you wish to return an item, please contact our customer service within 14 days of receiving your order. We will provide you with instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer.
Refund
Upon receiving and inspecting the returned item, we will process a refund to your original method of payment. Please allow a few business days for the refund to be reflected in your account.
Exchange
If you received a defective or damaged item, we will gladly exchange it for a new one. Please contact our customer service for assistance.
Contact Us
If you have any questions or concerns about our Shipping and Return Policy, feel free to contact us at enquiry@projectwaala.com or call our customer service hotline at +919164697888 .
Thank you for choosing Projectwaala. We appreciate your business!